My complexion is none of your business?

So, I was going to groom my brows yesterday in anticipation for Annie's wedding, because I don't want two gargantuan caterpillars framing my face when I am there. I dropped by Browhaus cos I signed a package with them for threading.

When I reached there, this lady (I assume she is from China from her accent) attended to me. Whilst she was yanking away at my hirsute and unruly brows, she commented that I have (had, I extracted it haha) a pimple above my brow. I said ok I'll get rid of it when I am home. For a while she said nothing more, then out of a sudden she handed me a mirror and let it rip! Started saying how bad my complexion is, how I have shit stuck in my pores etc. then started asking me what sort of cleanser I was using... I seriously thought she was being concerned, until she started saying she has a good cleaner etc for me.

From there I realised that she was pimping her goods. How could I be so dense and not see through the sales technique at the first stage??? Dammit! I told her my skin is breaking out due to stress, then she retorted that I should not make excuses for my sloppy skincare regime. Chao chee bye!!!!!! I was fuming inside but my brows were at her mercy, so I just smiled and pretended to be nice. I am never nice, just so you know. -_-

Anyway, she did a good job with the brows, but I was 'inspired' enough by her sales technique that I decided to drop her management a letter. And here is how it goes:

"Hello,

Today, I was at one of your outlets in the town area for brow threading. The lady who threaded my brows was good at what she is doing, but she was hardselling your facial products.

Within 15 minutes, I heard that my complexion was bad at least 5 times. I understand that she is trying to sell her facial cleanser that is made with natural botanical (which botanical product is not natural? hmmm...) extracts etc etc that can supposedly improve my skin condition... but I feel that is absolutely no need to let me know that my complexion is no good cos I am living with it on a daily basis so I would know.

If a facial product really can solve my skin problems then it would be a miracle. But you and I both know that ain't going to happen, so maybe your staff can improve on their selling technique with a different angle... the 'breaking down the self esteem' method might not work for everyone.

I do not want to name anyone because I don't want the staff to get into trouble, and in this trying economic situation, I do not want to contribute adversely to anybody's gainful employment.

Regards,
xx"

I mentioned that I would not name her, but if they asked a second time I would! Hahahah!

Update: I received a reply!

Thanks for taking the time out to write us your feedback regarding your visit to Browhaus; we appreciate your time!

On behalf of our staff from Browhaus, do accept our sincerest apologies over the unpleasant incident that you experienced during your most recent visit with Browhaus on 8 December 2008. The sudden decrease in service standards are appalling and we're equally upset over what has happened. Do allow us one working day to thoroughly investigate the matter with the staff involved, and I will get back to you by Wednesday, 10 December 2008.

Once again, I’d like to apologize for the inconveniences that we’ve caused. We hope to be of assistance for you. In the meantime, should you have any further feedback, please do not hesitate to contact me in the near future, thanks and have a pleasant day ahead.

It's not even 8 Dec lor... it's 7 Dec... the time stamp on my email is 8 Dec 2008 12.40AM